We temporarily suspend accounts that being reported of engaging in inappropriate activities such as sending unsolicited advertisement or pornography, or having violated any terms in our Service Agreement.
If this is your first time, typically your account will be unlocked after 24 hours. You can log back in and continue to use QQ after that. If such violation happens again, your account will be frozen for a longer period of time. Please read the Service Agreement to familiarize yourself with the rules and regulations of using our product and service.
If you believe you have not violated any of the terms in the Service Agreement, it’s possible that your account has been compromised and someone else has accessed it without your knowledge. If that’s the case, please write to our customer service team for further assistance.